If this was successful, then Outlook will open up and you will see Connected to Microsoft Exchange in the bottom right corner of Outlook as shown below. Selecting remember my credentials will add the credentials back to Credentials manager, and this will keep you from having to enter your password each time you open outlook. Enter your new password and check the box beside “Remember my credentials”. You should be presented with the Windows security box prompting you for your new credentials. Once done, close the Windows credential manager and open Outlook. You do not have to clear the virtualapp/didlogical credentials, but all other office related items need to be cleared.ĥ. Expand each one and select remove or remove from vault. You should see your credential for Outlook, MS.Office, or Microsoft Office 15 like the example below:Ĥ. Type “Windows Credentials Manger” and once found open it.ģ. Select the Windows Key on your keyboard.Ģ. These directions work for Windows 7, Windows 8, and Windows 8.1.ġ. To fix this we need to clear your old credentials from Windows Credentials Manager as directed below. If you are having issues with Outlook client on your computer and just recently changed your password, then it’s probably not updating the new password. Modified on: Tue, 23 May, 2017 at 8:54 AM Clearing Outlook Credentials (Resolve Disconnected Issues)

Outlook 2019 profile keeps getting corrupted